Overview

This Privacy Policy explains how Hemisphere Living (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit hemisphereliving.com (the “Site”), submit an enquiry, or otherwise interact with us.

We are based at 2318/A, 17th Cross Road, HSR Layout Sector 1, Bengaluru 560102, Karnataka, India. By using the Site, you agree to the practices described in this policy.

Information You Provide to Us

We collect information that you choose to give us, including:

  • Enquiry and contact details — your name, email address and telephone number when you submit an enquiry or use our contact form;
  • Your message — any details you include about your requirements, project or preferences;
  • Enquiry contents — the products you add to your cart or wishlist and submit to us for a quotation;
  • Delivery and billing details — where relevant to preparing a quotation, arranging delivery or fulfilling an order;
  • Correspondence — records of your communications with us by email, telephone or in our showroom.

We do not collect or store card or banking details through the Site. No payment is taken on the Site.

Information Collected Automatically

When you visit the Site, certain information is collected automatically by our servers and hosting provider, including your IP address, browser type and version, device and operating system, pages viewed, the date and time of your visit, and the website or source that referred you.

This information is used for security, troubleshooting and understanding how the Site is used.

Cookies and Similar Technologies

The Site uses cookies and similar technologies (including browser local and session storage). The cookies currently in use fall into the following categories:

  • Strictly necessary — required for the Site to function, including maintaining your session and remembering the contents of your cart;
  • Functional — used to remember items you save to your wishlist;
  • Referral source — set by our store software to record how you arrived at the Site (for example, the referring website or campaign), so that enquiries can be attributed to a source;
  • Third-party — set by embedded content such as videos, maps and social media feeds, as described below.

We do not currently use advertising pixels or third-party analytics tracking on the Site.

You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functioning of parts of the Site.

Embedded Content and Third-Party Services

Some pages include content hosted by third parties, such as embedded video players, social media feeds, mapping services and web fonts. When such content loads, the third party may receive your IP address and set its own cookies, and may collect information about your interaction with that content.

These services operate under their own privacy policies, which we recommend you review. We do not control the information collected by them.

How We Use Your Information

We use personal information to:

  • respond to your enquiry and prepare quotations;
  • process, confirm and fulfil orders, including arranging delivery and installation;
  • communicate with you about your enquiry, order or warranty matters;
  • provide customer service and handle any complaint or grievance;
  • maintain business records and comply with legal, tax and accounting obligations;
  • operate, secure, maintain and improve the Site; and
  • send you information about our products where you have asked us to do so.

We rely on your consent, on the performance of a contract with you, and on our legitimate business interests, as applicable, to process personal information.

How We Share Your Information

We do not sell your personal information.

We may share it with:

  • Service providers who support our operations, such as our website hosting provider and email delivery service;
  • Brand partners, manufacturers and suppliers, where necessary to quote for, produce, supply or service the products you have enquired about;
  • Logistics and installation partners, to arrange delivery and installation;
  • Professional advisers, such as accountants and legal advisers; and
  • Authorities or third parties, where required by law, or to establish, exercise or defend legal claims.

Data Storage and International Transfers

Information submitted through the Site is stored on servers operated by our hosting provider and is delivered through a content delivery network. Some service providers and embedded content providers may process information on servers located outside India.

Where information is transferred internationally, we take reasonable steps to ensure it remains protected in accordance with this policy.

Data Retention

We retain personal information for as long as necessary for the purposes described in this policy — including responding to your enquiry, servicing your order and honouring warranty obligations — and thereafter for as long as required to meet our legal, tax, accounting or record-keeping obligations, or to establish or defend legal claims.

Where information is no longer required, we take reasonable steps to delete it or render it anonymous.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss. The Site is served over an encrypted connection, and access to enquiry and order records is restricted to authorised personnel.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable law, you may:

  • request access to the personal information we hold about you;
  • request correction of information that is inaccurate or incomplete;
  • request erasure of your information, where we are not required to retain it;
  • withdraw consent you have previously given, without affecting processing already carried out;
  • ask us to stop sending you promotional communications; and
  • raise a grievance about how your information has been handled.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Children's Privacy

The Site is intended for adults and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version published on this page at the time of your visit is the version that applies, and we encourage you to review it periodically.

Contact and Grievances

If you have any question, request or complaint regarding this Privacy Policy or your personal information, please contact us:

Hemisphere Living
2318/A, 17th Cross Road, HSR Layout Sector 1
Bengaluru 560102, Karnataka, India

Email: sales@hemisphereliving.com
Telephone: +91 98450 62899

We will acknowledge and address your request within a reasonable period, in accordance with applicable law.